Highlights from CRS Statewide Survey of Vermont Women Entrepreneurs

The Center for Rural Studies (CRS) at the University of Vermont recently conducted a survey of Vermont Women's Business Center (VWBC) participants. This statewide survey was conducted in June of 2009 and contacted 1,446 past and current VWBC participants. A total of 304 clients completed the telephone survey, representing the larger client pool with a 95% confidence interval and plus or minus 5% margin of error. The study measured the impact of VWBC services on the lives of participants who sought to start or expand their own business.

Survey results showed that 53% (86) of clients started a business after working with the program and 71% (61) of start-ups were still in operation after an average of 3 years (range of 5 months to 7.5 years). This survival rate is higher than the Small Business Administration's 2008 national average survival rate of 66% after 2 years and 44% after 4 years. Respondents' businesses have created and sustained 174 full-time jobs and 76% of owners have also hired part-time employees to help run operations.

A strong majority, 89% (139), indicated that their business has a positive net worth and calculated gross profit rates ranged from 10% to 100% for the majority of respondents (87%, 98). With most businesses generating a profit, two out of three owners reported earning household income from business revenue and 25% stated that this is their primary source of income. Participants were also asked questions to assess skill development and personal changes experienced because of VWBC services. Skill gains most commonly noted include marketing and sales (44%, 132) and writing a business plan (37%, 112). The survey also explored changes in participants' personal outlook and perspective after working with the VWBC. Nearly half, 49%, feel more self-confident, 32% are more motivated and encouraged to carry out their passion, and 11% broadened the scope of their possibilities.

VWBC services have facilitated many positive outcomes for Vermont women business owners. Participants expressed high satisfaction rates of services and individual assistance received from VWBC business counselors. Most (81%, 234) agreed that VWBC met their expectations and 63% (133) attributed their business success in part to VWBC services. Linda Ingold, Director of VWBC said, "I am pleased to see statistically how the Vermont Women's Business Center is effecting positive economic change for Vermont's women, families and the State as a whole."

CRS is a nonprofit, fee-for-service research organization. CRS provides process and outcome focused evaluation services for social service and government agencies. Service areas evaluated in the past ten years include microenterprise development, education and literacy, teen leadership, restorative justice for youth, and domestic violence services. For more information about this study or to request additional copies of this report, please contact Michele Cranwell Schmidt, Evaluation Coordinator, at mschmidt@uvm.edu, call (802) 656-0256 or visit www.uvm.edu/crs/.

The VWBC is a statewide program of the Central Vermont Community Action Council (CVCAC) and funded in part through a cooperative agreement with the U.S. Small Business Administration. The VWBC offers programming tailored to the needs and experiences of aspiring and established women entrepreneurs from a central office located in Barre, Vermont and via subcontracts with Vermont's four other Community Action Agencies. For more information please contact Linda Ingold at (802) 479-7379 or visit www.vwbc.org.

Vermont Women's Business Center: Client Impact Study

The mission of the Vermont Women's Business Center (VWBC) is to provide women with the training, assistance and support necessary to start and expand successful businesses, thus promoting economic independence and healthy communities. The VWBC is a statewide program of the Central Vermont Community Action Council (CVCAC) and funded in part through a cooperative agreement with the U.S. Small Business Administration. The VWBC offers programming tailored to the needs and experiences of aspiring and established women entrepreneurs from a central office located in Barre, Vermont and via subcontracts with Vermont's four other community action agencies. Some men are also served.

The VWBC assists women who are starting or growing their businesses by providing resources, training, and networking opportunities for women statewide to achieve business success, including:

• One-to-one business assistance with a business counselor (see key staff)
  
• Classes and workshops that are either a series or a one-time class
  
• Networking events to help related businesses help each other
  
• Business lending library to provide books and other resources
  

Current and past VWBC clients who were served in some capacity from 2002 to the present were called to conduct a 15 to 20 minute survey during the month of June 2009. Clients were asked questions about whether or not they started and/or remained in business and the impact of VWBC services and business counseling on themselves and their business. Client outcomes examined include:

• Business start-up rate and survival rate
  
• Expansions/Enhancements and retention rate
  
• Change in household income
  
• Change in public assistance receipt
  
• Change in business profits or gross sales
  
• Total gross sales of businesses helped
  
• Capital accessed
  
• Jobs created
  
• Client satisfaction and program feedback
  

The Center for Rural Studies (CRS) at the University of Vermont was contracted to conduct this study. For more information about this study or to request additional copies of this report, please contact Michele Cranwell Schmidt, Evaluation Coordinator, at mschmidt@uvm.edu, call (802) 656-0256 or visit www.uvm.edu/crs/.